UNDERSTAND THE ISSUE
Pay attention to the signs early.
Termites differ from household ants. Describe the affected areas, building type and any signs in or around wood to help the team assess the situation and scope the work. A name or photo alone does not show the extent of an infestation.
DETAILS THAT HELP
- Where are the signs: floors, doors, furniture or elsewhere?
- Is one area involved, or several?
- Has the property previously had termite treatment?
BEFORE ARRANGING A SERVICE
Get the details clear from the start.
Share the property type, area and approximate size. Mention children, pets and any access requirements. Ask about the scope, price, preparation instructions and any follow-up included in the agreed service.
The company confirms methods, timing and products based on your situation, rather than a short website description.
Everyday prevention basics
- Photograph the affected areas without damaging them.
- Note where signs appear in the building.
- Discuss preparation before the visit.
SERVICE QUESTIONS
What you want to know.
How long is the termite warranty?
Termite control carries a 5-year service warranty. Coverage, follow-up and applicable conditions are set out in your property’s service agreement.
How much does a service cost?
The cost depends on the issue, space and property details. Contact the team directly for a quote based on your situation.
Do I need to leave the property?
That depends on the service and products used. Ask the team about preparation, waiting periods and re-entry before confirming a visit.
What warranty do your services include?
Insect control has a 3-month warranty, termite control a 5-year warranty, and rodent control has no warranty. Coverage and follow-up details are set out in the service agreement.